Frequently Asked Questions

How to search products?

Search for products by clicking the magnifying glass at the top of any page and entering the product name or keyword into the pop up box. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are prices calculated?

Free Shipping is factored into the price you pay. The total cost of any one item is calculated based on manufacturing cost, handling and packing, operating costs, shipping method (air, sea or land), currency of purchase, country of delivery and product weight / volume. The base currency is Pounds Sterling (£), and the conversion cost for other currencies will also be factored into prices in another currency.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.